12-Month Warranty

We’re so confident in our work, we include a free 12-month warranty with every device we sell, providing you with extra peace of mind. 

Phxne’s 12-Month Warranty covers any and all product defects (hardware and software), or any malfunction of the device independent of your use (such as battery failure, etc.).  

If your device shows any signs of malfunction, contact our team at phxnellc@gmail.com with your order number to start your warranty claim. Once we receive the device, Our team will either repair the device or send you a replacement that is fully functional.

What is Covered? 

• Technical defects
• Faults caused by improper workmanship or materials

What is not covered?  

This limited warranty does not cover any damages due to:

• Transportation or storage
• Third-party software or unauthorized repair
• Improper use; failure to follow the product instructions or perform any preventive maintenance
• Any components added since the item was originally sold
• Normal wear and tear or external causes such as accidents, abuse, or other actions beyond our reasonable control.

How to make a claim: 

Visit our return portal to start your warranty claim. Contact us at phxnellc@gmail.com with your order number if you're having issues. In order to keep our prices as low as possible, we reserve the right to charge a 10% restocking fee on any return. This helps us cover our shipping costs, and helps us maintain our incredible pricing.